Refund Policy

1. Credit Pack Model

Pattern Weaver sells credit packs as one-time purchases. Each pack provides a fixed number of Credits and a permanent feature-tier unlock (Starter, Pro, or Max). There is no subscription, no auto-renewal, and no recurring charge. Each generative action (pattern creation, tiling fix, enhancement, advanced export) consumes one or more Credits.

• Credits do not expire — they remain in your Account until used;
• Purchasing a higher-tier pack unlocks that tier's features permanently, even after the Credits granted by that purchase are spent;
• Purchasing a lower-tier pack later does not reduce your unlocked feature tier;
• Browsing, exporting up to 2K, organising, and downloading previously generated content does not consume Credits.

2. Refund Eligibility

Refund requests are assessed based on when the request is submitted and how much of the pack's Credits have been consumed.

2.1 Full Refund

If no Credits from the purchased pack have been used and the request is submitted within fourteen (14) calendar days of the charge date, a full refund will be issued. Upon refund, the unused Credits granted by that pack are removed from your Account. Any feature-tier unlock granted by that pack is also reverted, unless an earlier pack of the same or higher tier had previously been purchased.

2.2 No Refund

Refunds are not available in the following circumstances:

• Any Credits from the purchased pack have been consumed;
• The request is submitted more than fourteen (14) calendar days after the charge date;
• The Account was terminated due to a violation of our Terms of Service;
• A chargeback or payment dispute has been filed with your financial institution before contacting us.

3. Failed Generations

Credits are only deducted upon the successful completion of a generative action. If a generation fails due to a system error, server timeout, or infrastructure issue on our end, no Credit is deducted (or any provisional deduction is automatically restored).

If you believe a Credit was incorrectly deducted, contact support@patternweaver.ai with the approximate date and time, and a description of the error. We will investigate and restore any incorrectly consumed Credits within two (2) business days.

Dissatisfaction with the aesthetic quality of a successfully generated pattern does not constitute a failed generation. AI-generated results vary based on input parameters.

4. No Auto-Renewal

Packs are one-time purchases. There is nothing to cancel and no recurring charge to stop. When you need more Credits, you decide whether and when to buy another pack. Your library and feature unlocks persist regardless of how recently you last purchased.

5. Buying Additional Packs

You may purchase additional packs at any time. New Credits are added to your existing balance. Each pack purchase is an independent transaction and assessed for refund eligibility on its own merits under Section 2.

Buying a higher-tier pack while at a lower tier upgrades your feature unlocks permanently. Buying a lower-tier pack while at a higher tier still adds Credits but does not change your unlocked tier — you keep the highest level reached.

6. Legacy Monthly Subscriptions

Customers who subscribed to Pattern Weaver before the credit-pack model launched (May 2026) retain their subscriptions on the original terms. Legacy subscriptions continue to renew monthly, with monthly Credit allotments and the cancellation rules in force at the time of subscription.

If you hold a legacy subscription, you may continue with it indefinitely, or cancel through the billing portal in your Account page. After cancellation, your Account reverts to the standard pack-purchase model for any future Credit needs.

7. Chargebacks and Disputes

Contact us at support@patternweaver.ai before initiating a dispute or chargeback with your bank or card issuer. Filing a chargeback without first contacting us may result in:

• Immediate suspension of your Account pending resolution;
• Forfeiture of refund eligibility under this policy;
• Permanent Account termination if the chargeback is filed fraudulently or in bad faith.

We respond to all billing enquiries within two (2) business days.

8. Currency and Processing

All prices and refund amounts are denominated in United States Dollars (USD). Refunds are processed in USD. If your payment method is denominated in another currency, the refunded amount in your local currency may differ from the original charge due to exchange rate fluctuations. Any fees imposed by your bank or payment provider are your responsibility.

9. Requesting a Refund

Email support@patternweaver.ai with the subject line "Refund Request" and include: your account email, pack name, charge date, and reason for the request.

We will acknowledge your request within two (2) business days and notify you of our decision within five (5) business days. Approved refunds are processed within five to ten (5–10) business days and returned to the original payment method. Additional processing time may apply depending on your bank or payment provider.

10. Modifications

We reserve the right to update this Refund Policy at any time. Material changes will be communicated to registered users at least fourteen (14) days before they take effect. Changes apply only to purchases made after the updated effective date.

11. Contact